Siemens Gamesa Renewable Energy · via tigerbytes

Taking Customers Behind the Scenes

Video Series and Digital Storytelling Campaign: You're #InGoodCompany

Siemens Gamesa – Episode 1: Data Diagnostics

Client

Siemens Gamesa

Deliverables

7 behind-the-scenes videos + wrap-up finale, social media cut-downs, internal communications, GIFs, website content

Outcome

18-month campaign with increased social media engagement and website traffic

Siemens Gamesa – Behind the Scenes

How do you show customers what's behind excellent service – when most of the work remains invisible? Siemens Gamesa wanted to take their clients behind the scenes, making the passion and expertise of their teams tangible.

How do you make a global industrial brand tangible? By portraying the passion of its employees for excellence – across all business pillars and competencies. So customers can experience they are #InGoodCompany: with great people who get things done with expertise, passion, and engagement.

The campaign idea: Make Siemens Gamesa tangible through its people – across every pillar and competency of the service division. From data diagnostic centres to offshore logistics to product development.

Siemens Gamesa – Animated Social Asset
Siemens Gamesa – Social Media Post
Siemens Gamesa – Campaign Visual
Siemens Gamesa – Behind the Scenes Collage

From concept to an eight-part video series: Interviews with employees and experts formed the basis of each film – fine-tuned to include campaign messaging and customer benefits. Helicopter scenes, offshore manoeuvres – planning and supervision of each shoot with production teams across 12 global locations. Post-production with editing, color-grading, and motion graphics for animated sequences.

Eight films spanning data diagnostics to offshore logistics to product development. Each film portrays a key competency of the Siemens Gamesa service division – told through the people who live it every day.

#1 – Data Diagnostics

Where data becomes cost-saving benefits: The remote diagnostic centre shows how predictive maintenance can avoid unplanned outages.

#2 – Weather Forecast System

Planning months ahead: How predictive weather forecasting helps maximize wind farm profitability through fast maintenance.

#3 – Remote Operations Center

Every component monitored: Early warning systems detect possible faults, enabling planned maintenance ahead of potential outages.

#4 – Safety & Training

Safety as foundation: Before a technician ever sets foot on a real turbine, they spend weeks training in simulated conditions – across five continents.

#5 – Offshore Logistics

Offshore is a demanding environment: Logistical concepts, specialized tools and dedicated vessels ensure smooth operations.

#6 – Repair & Reconditioning

Towards a circular economy: Old components are checked, refurbished and readied for use in future turbines.

#7 – Product Development & Design

Design thinking in flat hierarchies: New business ideas are generated in sprints – any idea can become the next big move.

#8 – The Wrap-Up

The finale: All seven episodes revisited – from data diagnostics to brainstorming with customers and experts.

Complementing the films: a consistent message conveyed through long and short videos, website content, social media posts, animations, infographics and GIFs. The campaign ran across owned and social channels – internally and externally.

Siemens Gamesa – Behind the Scenes Collage

2%

Engagement Rate

10%

of followers viewed the videos

1%

Click-Through Rate

KPIs were set, met, and surpassed throughout the 18-month campaign.

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